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Error when viewing 3D file.


Error appears when viewing 3D files:

Error! Error during conversion of 3D (Collada) perspective; reason: "Undocumented error code." (com.eskographics.wc.ejb.WebCenterRemoteException: [ErrorTag [COLLADA_TO_JSON_WV3DS_ERROR:COLLADA_TO_JSON_WV3DS_ERROR]: Error during Collada to JSON conversion by "WV3DConversion.exe", reason: "Undocumented error code."]

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

 WebCenter 21.03



Last revised
Case Number CS01473091

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.