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Studio crashes when importing certain .zae files.


Collada file that ArtiosCAD wrote is invalid. There is one printable area without an id tag that is causing the crash of Studio and Illustrator.

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

 Studio 21.11



Last revised
Case Number STU-10748

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.