KB412346722: Hotfix 202211022 for Automation Engine 22.11

Summary

Automation Engine Pilot Viewer: When configured to view PDF files as in ArtPro+, files may remain locked even when quitting the Viewer.

Symptoms

When configured to view PDF files as in ArtPro+, and with the viewing preferences toggle to merge similar inks switched on, files may remain locked even when quitting the Pilot Viewer.

This may cause subsequent workflow tasks that want to overwrite the file to fail.

It may also lead to running into concurrent viewing limits sooner than expected (resulting in messages such as "maximum number of viewing sessions reached").

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/202211022/22.11.

Article information
Applies to	Automation Engine 22.11
Created	31 Jan 2023
Last revised
Author	PVE
Case Number	CS01608143, CS01580901, CS01601704, CS01613188

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.