KB73059643: ArtPro - Slow performance over network

Summary

ArtPro may run slowly when working over a network/local network. This article highlights some likely causes and offers possible solutions.

Symptoms

Symptoms include, but are not limited to:

• Files open/save slowly.
• ArtPro starts up slowly.

Causes

Likely causes include, but are not limited to:

1. SMB (Samba)/CIFS protocol issue when connecting to a Windows share or file server from an older Mac OS X system.
2. Slow network/local network.

Solutions

The respective solutions are:

Workaround

If ArtPro starts up slowly, it's very likely that a slow network/local network is the root cause.
This is especially the case if you've configured ArtPro to:

• Look for network licenses.
  Note that some of these licenses may not be properly installed/activated.
• Connect to Shuttle.
• Connect to the Automation Engine server.

As a workaround, you can manually disable the connection to: 

• Network licenses
• Shuttle
• Automation Engine server

Procedures

Disable network licenses

To manually disable network licenses, follow the steps given below:

1. Open ArtPro.
2. Go to ArtPro > Preferences > General > Show licenses.
3. In the Network License Settings window, disable all licenses which:
   
   • you don't need
     
   • are marked Failed
     
   • are marked No License
    To do so, uncheck the check box in front of the license you want to disable.
   
   
4. Click the Quit/OK button.
5. Restart ArtPro.
    
   

Disable connection to Shuttle

 To manually disable the connection to Shuttle, follow the steps given below:

1. Open ArtPro.
2. Go to ArtPro > Preferences > Servers > Shuttle.
3. Remove all connections which you don't need.
   To do so, select a connection you want to remove and click the - button.
   
   
   
   
4. Click the OK button.
5. Restart ArtPro.
    

Disable connection to Automation Engine

 To manually disable the connection to Automation Engine, follow the steps given below:

1. Open ArtPro.
2. Go to ArtPro > Preferences > Servers > Automation Engine.
3. Empty the Server Name, User Name and Password fields to remove the connection to the server.
   
4. Click the OK button.
5. Restart ArtPro.