KB74646852: PackEdge - InkWizard does not start up

Summary

InkWizard does not start up. There is no warning or error message.

Symptoms

In PackEdge 5.0 release 3, when you click Production > InkWizard, nothing happens.

Solution

In the lwbrixusr.cfg, usually on C:\Documents and Settings\<UserName> or c:\users\<UserName>, look for the following:

[HiFi]
SettingsFile = Z:\Ink Wizard - KEEP OUT\IW Tempo - Villawood\IW CMS Profiles\Inkwizard Master Exceptions\IW CMYK OB.inkwiz
OutputProfile = IW_CMYK_OB.icc

In this example, you can see where the location of your last opened/ saved Processwizard settings are.

If these settings are saved on a mapped network drive and the link is broken because the drive is no longer mapped, InkWizard will not start. Delete the path and try again. It should look like this:

[HiFi]
SettingsFile=
OutputProfile=