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  • KB74646867: DeskPack, Studio, Dynamic Content - Uninstalling Illustrator Plugins on macOS and Windows
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Description

How to uninstall DeskPack-Studio-Dynamic Content Adobe Illustrator plugins on macOS and Windows?

Procedure

Uninstalling Esko Plugins on Mac:


1] Delete the ‘Esko’ folder from Macintosh HD⁩ ▸ ⁨Applications⁩ ▸ ⁨Adobe Illustrator XXXX

2] Delete the ‘Esko’ folder from Macintosh HD⁩ ▸ ⁨Applications⁩ ▸ ⁨Adobe Illustrator XXXX⁩ ▸ ⁨Plug-ins⁩

3] Delete the ‘DeskPack Plug-In Repository’ folder from Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Esko-Graphics⁩

4] Delete all com.esko.xxxx.BOM and com.esko.xxxx.PLIST files from Macintosh HD⁩ ▸ ⁨private⁩ ▸ ⁨var⁩ ▸ ⁨db⁩ ▸ ⁨receipts⁩ (Finder, menu Go, Go to Folder: /private/var/db/receipts, sort by name and search all com.esko.xxx files)

---- Reinstall ----


5] In case of issues with licensing, also delete the Esko Local License Manager application from Macintosh HD⁩ ▸ ⁨Applications⁩

6] In case of permission issues, unexpected behavior after reinstalling, you can delete related folders from ⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨Shared⁩ ▸ ⁨EskoArtwork⁩

7] In case of corrupted plugin preferences, you can delete the related com.esko.xxxx.PLIST files from ⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨YOUR USER⁩ ▸ ⁨Library⁩ ▸ ⁨Preferences⁩ and/or delete the ‘Esko Plugins Prefs’ file from ⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ YOUR USER⁩ ▸ ⁨Library⁩ ▸ ⁨Preferences⁩ ▸ ⁨Adobe Illustrator XX Settings⁩ ▸ ⁨en_US⁩

8] In case of corrupted Illustrator workspaces, you can delete the related workspace files from ⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ YOUR USER⁩ ▸ ⁨Library⁩ ▸ ⁨Preferences⁩ ▸ ⁨Adobe Illustrator XX Settings⁩ ▸ ⁨en_US⁩ ▸ ⁨Workspaces⁩


(One way to access the hidden User Library folder is via Finder, menu Go, open the menu and press and hold OPTION to see the ‘Library’ folder appear)


Uninstalling Esko Plugins on Windows:


1] Delete the ‘Esko’ folder from the Adobe Illustrator XXXX application folder

2] Delete the ‘Esko’ folder from the ⁨Adobe Illustrator XXXX⁩ ▸ ⁨Plug-ins⁩ folder

3] Use Add/Remove Programs from Windows Control Panel to select plugins one by one to uninstall, making sure to uninstall everything including licensing.

---- Reinstall (right-click to run as Admin), in case of installer error you can right-click the installer to extract the contents to i.e. your desktop, then right-click the setup.exe to run as admin. ----


4] In case of issues with licensing, also uninstall the Esko Local License Manager application

5] In case of permission issues, unexpected behavior after reinstalling, you can delete related folders from ⁨C:\Users\Public\Documents\EskoArtwork

6] In case of corrupted plugin preferences, you can delete the related files from ⁨C:\Users\YOUR USER\AppData\Roaming\Esko and/or delete the ‘Esko Plugins Prefs’ file from ⁨C:\Users\YOUR USER\AppData\Roaming\Adobe\Adobe Illustrator XX Settings\en_US\x64

7] In case of corrupted Illustrator workspaces, you can delete the related workspace files from ⁨C:\Users\YOUR USER\AppData\Roaming\Adobe\Adobe Illustrator XX Settings\en_US\x64\Workspaces


Article information
Applies to

DeskPack, Studio, Dynamic Content all versions

Created23-Jul-13
Last revised

 

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