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License cannot be activated or deactivated on Mac OS X 10.9.


After the update to Mac OS X 10.9 (Mavericks), it is no longer possible to activate or deactivate licenses when using the License Manager 12.1.1 or older. The following error appears: 

Exception: Internal error. Please restart the application. 
Internal error message: Major error code 1, minor error code 41044, system error code 0.

This hotfix solves issues with license activation only, other Esko software might also not work as expected but this can be verified via the system requirements. Please refer to this article for more information:

More Information

For installation instructions and to download the hotfix, go to:

Article information
Applies to

Licensing and Activation

Last revised 
Author BAV
CW NumberCW195186

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.