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Summary

In some occasions a file doesn't open in job context, when opened in PackEdge via File > Open and then browsing to it manually on a mapped drive, despite the application being connected to the Automation Engine Server.

Symptoms

  • File isn't linked to an existing job on the server.
  • Job-dependent SmartMarks don't get resolved.

Solution

Remap the drive using the actual server name and not the CNAME (alias).

Workaround

  • Browse to the file via the Network Locations instead of the mapped drives.
  • Select the correct job first via the Job Search window.
Article information
Applies to

PackEdge all versions

Created19-Dec-13
Last revised03-Jan-13
AuthorAYKI
CW Number 
Contents