KB78627083: PackEdge - File doesn't open in job context

Summary

In some occasions a file doesn't open in job context, when opened in PackEdge via File > Open and then browsing to it manually on a mapped drive, despite the application being connected to the Automation Engine Server.

Symptoms

File isn't linked to an existing job on the server.
Job-dependent SmartMarks don't get resolved.

Solution

Remap the drive using the actual server name and not the CNAME (alias).

Workaround

Browse to the file via the Network Locations instead of the mapped drives.
Select the correct job first via the Job Search window.

Article information
Applies to	PackEdge all versions
Created	19-Dec-13
Last revised	03-Jan-13
Author	AYKI
CW Number

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