KB83169822: PackEdge - Doesn't pick up its network licenses

Summary

When combining local and network (floating) licenses in PackEdge or Plato, it can sometimes happen that the application doesn't pick up the network license(s) for its licensed module(s).

Symptoms

1. In the application's Preferences window (Licenses tab), the modules that require a network license appear to be unlicensed.
2. Certain Data Resources that should be picked up from a shared/centralized location in the network, i.e. Color Engine Database, are being picked up locally. In this example the location of the Data Resources would show C:\Esko\bg_data_cms_v010 (local) instead of \\servername\bg_data_cms_v010 (network).

Solution

1. Open your application.
2. Go to Help > Licenses.
3. Choose Network Licenses.
4. Type the name of your license server and click Close Window.
5. Restart your application.

PackEdge or Plato will now look at that server for its network licenses. Note that it will still pick up its local licenses first.