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Checking and registering of a graphical document, to prepare view files, can fail for a number of reasons. One of the causes can be neglecting to embed fonts in the file.

The error message and resolution for this issue are described in this article.


  • The view files for the file are not prepared, meaning you do not see a thumbnail and are not able to view the file in the WebCenter Viewer.
  • In the Document Action History, you can see an icon indicating that "checking and registering" has failed.
  • If you click Show Task Details, you see the following errors:

    Substitution font <FONT NAME> cannot be found
    Font <FONT NAME> could not be parsed

To see the Task Details with the error message, follow the steps described in this article:


In case you see all the symptoms described above, it means that the uploaded file is not self-containing. To be able to prepare view files, all images and fonts should be embedded.

Follow these steps to correct the issue:

  1. Open the PDF in your editor of choice.
  2. Save it again and this time make sure to embed all fonts.
  3. Upload this PDF as a new version in WebCenter.
Article information
Applies to

WebCenter all versions



Last revised
CW Number258254