KB108724874: WebCenter - Check and Register fails "Substitution font cannot be found, font could not be parsed"

Summary

Checking and registering of a graphical document, to prepare view files, can fail for a number of reasons. One of the causes can be neglecting to embed fonts in the file.

The error message and resolution for this issue are described in this article.

Symptoms

• The view files for the file are not prepared, meaning you do not see a thumbnail and are not able to view the file in the WebCenter Viewer.
• In the Document Action History, you can see an icon indicating that "checking and registering" has failed.

• If you click Show Task Details, you see the following errors:

  Substitution font <FONT NAME> cannot be found
  Font <FONT NAME> could not be parsed

  

To see the Task Details with the error message, follow the steps described in this article:

• Page:
  KB90866290: WebCenter - How to check why view file generation (checking and registering) failed

Solution

In case you see all the symptoms described above, it means that the uploaded file is not self-containing. To be able to prepare view files, all images and fonts should be embedded.

Follow these steps to correct the issue:

1. Open the PDF in your editor of choice.
2. Save it again and this time make sure to embed all fonts.
3. Upload this PDF as a new version in WebCenter.