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This Knowledge Base Article gives you additional information on the standard installation of Cape Pack (Cape).

When installing Cape onto a CITRIX/Terminal servers, there are a couple of things which you need to keep in mind to make sure that your Cape program will run as it should.


In the first part we will describe how to install Cape Pack on the server itself.
Afterwards we will see what needs to be done to enable Cape Pack on the client side of the CITRIX/Terminal server System.

You have two options for installing Cape Pack

If you choose the Install Imperial Version, you will have a choice between English (US)  or Spanish with inches/pounds measurements as default, and with the North American Compression Strength program. If you choose this option, you can switch to one of the other program languages after installation.  You can also setup your program groups to work in metric as default.

If you choose the Install Metric Version, you can choose which language to install with (English (UK), Spanish, French, German or Swedish), but the program will install using Metric units of measure and the European Compression Strength Program.

Whichever version you choose to install, the options are similar.  These instructions demonstrate the Imperial version.

Installation basic

  1. Run the installation file which can be found on your software DVD or which you have downloaded from your My Software page. The installation wizard will start up.
  2. Click Next and you will see the cape pack Setup screen. Here you have three options:
    1. I am installing Cape Pack on this computer for the first time. (New Installation)
    2. I am upgrading an older version of Cape Pack on my computer. (Upgrade).
    3. I am reinstalling Cape Pack on my computer. (Reinstall)
  3. New Installation
  4. Select I am installing Cape Pack on this computer for the first time. (New Installation)
  5. You will see the following message:
  6. Click Yes.
  7. Accept the default folder and then click Next. You will see the following screen:

    Special Notes: For CITRIX/Terminal Server setup

    Both Central location and Client/Server setup are valid choices. Depends on how you want Cape Pack setup. Both have their different uses. If a company wants to use the CITRIX/Terminal server as a Cape Pack client then "Client/Server" setup must to be chosen. In this implementation Cape Pack folder would be located on another application server then each of the CITRIX servers will be setup as a Cape Pack client by running "Client.exe" from each of the CITRIX servers, see "Further Citrix/Terminal Server Setup instructions" notes below. 

    On the other hand, if CITRIX server serves as the terminal server as well as the application client then "Central Location" setup is recommended. Though "Client/Server" setup will work too.

  8. This screen allows you to choose your Setup Type, the Pallet Styles you want to install and the Program Language you prefer.

  9. Select Central Location Setup for a full network installation or a PC installation. Select Client/Server Setup to install licensing and common files to the network and the main program files to your hard drive. Make your choice and click OK.

  10. Choose European Pallet Base Styles, American Pallet Base Styles or Both.

  11. Select Program Language.
  12. Click Next and you will see the following screen.

  13. Click Install to begin the installation.
  14. Depending on your machine, you may see this message:

  15. This is a subroutine to install the essential Microsoft components. Click I agree to the license terms and conditions and then click Install. You will see a progress screen.

  16. Then you will the completion screen.

  17. Click Close to continue. The installation process for Cape Pack will begin. This could take several minutes and you will see progress screens during the process.

  18. Once the Windows files have been registered, you will be asked to enter your License Code that was supplied with your program. The License Code is Case-Sensitive. Enter your supplied code and click OK.

  19. Next, you will be prompted to enter details about your company’s name and address. You must complete these details. Then click Register.

  20. A browser window will open confirming the registration of your license file. You can close the browser window.
  21. When all the files have been installed, you will see the following screen:

  22. Click Finish.
  23. The installation will create a shortcut on your desktop for Cape Pack and add it to your Start menu.

  24. To close your DVD Browser program, click the Back button. Then click Exit and the browser will close.

    Remove the DVD from your PC and keep in a safe place.

Further Citrix/Terminal Server Setup instructions:

Before you publish an application, first the administrator must setup the CITRIX/Terminal server with Cape Pack run-time dependencies. This is carried out by running "client.exe" located in the cape pack folder. "client.exe" must be executed, for CITRIX systems, in "Install" mode instead of "Execute" mode. Secondly, it is best if "client.exe" is executed using the "Local administrator" profile or the default profile for this CITRIX/Terminal server. This last stage is necessary so that all other profiles that log into this CITRIX/Terminal server to use Cape Pack will inherit Cape Pack run-time dependencies from HKLM. When the last step is not done properly, what you would observe is one user runs Cape Pack properly because it has run client.exe and only its HKCU is populated with the Cape Pack run-time dependencies whilst other users including domain admin and other users with local administrator rights will throw various Run-Time errors suggesting that Cape Pack run-time dependencies are missing.

Once the Cape Pack client (CITRIX/Terminal Server) is setup with Cape Pack run-time dependencies, you can now publish Cape Pack application. The gateway program is "cmenu32.exe"


Article information
Applies to

Cape Pack 2.15 or older

Last revised 
Case Number