Esko Logo Back to Esko Support
Choose your language for a machine translation:
Skip to end of metadata
Go to start of metadata

 

 

Summary

Imaging Engine gives this error when ripping any file.

Symptoms

All Imaging Engine tasks error out. In the log file, you can see the following error:

PixelMachine.kGenericError Imaging Engine ERROR: CONTROLLER :: from JDFPlayerAcquireJDF

JDFPlayer.kJDFErrorJDFResourceJDFElementfile://AEserver/AutomationEngineTmpFolder/Imaging/Jdf/filename_d13d6def-7ad7-4307-b000-d6a5c10ef35e.jdf

Error code: 111, JDFPlayer ERROR: (from JDF SDK) Streams error (Stream open failed).

Solution

This indicates user restriction issue, e.g.: Imaging Engine can't read the JDF files from \\AEserver\AutomationEngineTmpFolder\Imaging\Jdf

Either make sure the BGMD user on the Imaging Engine machine and the Automation Engine machine are the same, or try to access the Automation Engine Server share with the correct user rights (the user that bgmd is running, typically the BGSYSTEM user).

Article information
Applies to

Imaging Engine 14.x

Created28-Jan-16
Last revised 
AuthorWEIC
Case Number 
Contents