Esko Logo Back to Esko Support
Skip to end of metadata
Go to start of metadata

 

MySoftware.esko.com

What is MySoftware.esko.com?

MySoftware.esko.com is the online platform where you can find your Esko software, licenses, subscriptions and hotfixes. All you need is an Esko ID to sign in, and you will get access to the software, licenses and subscription purchased by your company.

If you don't have an Esko ID yet, you can create one here. You can find more information here: 

My company has multiple locations and company codes, do I need to create multiple Esko IDs to get access to all locations?

No, this is not needed. With your own Esko ID you can get access to the software and licenses of all your company locations. You can contact our support team to set this up for you.

Downloading software

Which software can I download from MySoftware.esko.com?

On MySoftware, you can download all software that you've purchased (=software for which you have licenses):

  • On My Software you can download the latest version that is available to you.
  • On Archived Software you can also download all previous versions, until Suite 12 (released in July 2012).

What if I don't see software I need?

We only show the software for which you have licenses, If you don't see certain software, you can check the following:

  • Check whether your Esko ID is linked to the correct company code:
    1. Click on your name in the top-right corner > My Esko ID.
    2. Verify whether the company code linked to your Esko ID matches with the company code for which the licenses have been created (the company code on any Esko order document).
    3. If this is not correct, contact our support team to update your Esko ID.
  • If your Esko ID is linked correctly, check whether you have the necessary licenses. If licenses are missing, contact our support team

The following products are not available for download:

ProductsWhat if you need one of these products?
Software released before July 2012 (Scope 3, Suite 7, Suite 10.x)Contact our support team
Former Artwork Systems dongle-based software (WebWay, Odystar, NexusEdit)These products are not available anymore.
Dongle-based software for Kongsberg tables or CDIs (Digital Flexo Suite, Grapholas, i-cut Vision)Contact our support team
Enfocus software (PitStop Pro, PitStop Serve, Switch, Connect)Contact the Enfocus support team

How can I upgrade to the latest version?

You can find all information on how to upgrade here:

Can I be notified when a new version of the software is available?

Yes, if you have a valid care plan, we will notify you soon after each release with specific instructions to upgrade.

You can find more information on our release schedule here: 

Where can I find trial and free downloads?

Trial and free downloads are available on esko.com:

Downloading hotfixes

What is a hotfix?

A hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Should I always install all hotfixes for my products?

No, there is always a small chance for a hotfix to cause new issues, so therefore we recommend to only install Required Hotfixes, unless otherwise instructed by our support team.

Can I get a notification when new hotfixes are available?

Yes, you can get a weekly e-mail to inform you about new hotfixes:

  1. Sign in to MySoftware.
  2. Click on your name in the top-right corner > Notification Settings.
  3. Select the notifications you want to receive, and click Subscribe now.

Licenses

What if I don't see the licenses of my company?

To access your licenses and subscriptions, you need to have the 'License Admin'-role linked to your Esko ID.

If you don't have access, you can contact your Organization Owner or Co-Owner to assign the 'License Admin'-role to you.

You can find more documentation here:

How can I manage my licenses?

On MySoftware you can see which licenses are activated where, and download all your licenses (HTML-files).

You can find more information here:

Subscriptions

What if I don't see the subscriptions of my company?

To access your licenses and subscriptions, you need to have the 'License Admin'-role linked to your Esko ID.

If you don't have access, you can contact your Organization Owner or Co-Owner to assign the 'License Admin'-role to you.

You can find more information here: 

How can I manage my subscriptions?

On MySoftware you can assign and unassign subscriptions to users.

You can find more information here:

Article information
Applies to

MySoftware.esko.com

Created 
Last revised 
AuthorCLVE
Case Number 
Contents