KB259432452: Adobe Illustrator CC 2019 (v 23.0.5 or newer) and Adobe Illustrator CC 2020 (v 24.0.2 or newer) crashes randomly with DeskPack, Dynamic Content and Studio

Summary

When using DeskPack, Dynamic Content and Studio plugins on Mac OS, you may experience random crashes of Adobe® Illustrator® after updating it to CC 2019 version 23.0.5 or newer or CC 2020 version 24.0.2, when one or more of your Esko plugins are using a network license and was idle for more than 30 to 45 minutes.

Symptoms

Adobe® Illustrator® crashes without any crash report or notification after it was started up more than 30 minutes ago.

Solution

We are working closely with Adobe and Flexera, the Esko licensing service provider, to resolve the issue.

08 Nov 2019 We have released a hotfix that fixes crashes when AI 23.0.5/23.0.6/23.1/23.1.1/24.0.2/24.0.3 is idle for more than 30 minutes.

Hotfix 201811066 for DeskPack, Dynamic Content and Studio 18.0.1 can be found here: https://mysoftware.esko.com/Hotfixes/Details/201811066/18.0.1

Hotfix 201903080 for DeskPack, Dynamic Content and Studio 18.1 can be found here: https://mysoftware.esko.com/Hotfixes/Details/201903080/18.1

Hotfix 201911035 for DeskPack, Dynamic Content and Studio 18.1.1 can be found here: https://mysoftware.esko.com/Hotfixes/Details/201911035/18.1.1

It does however not yet solve the issue of Illustrator crashing after Mac wakes up from sleep mode.

Workaround

The workaround is to downgrade Adobe® Illustrator® to version 23.0.4 or older/ 24.0.1 or older using the Adobe Creative Cloud application.