Summary
When using Illustrator CC 2020, all DeskPack Plugin palettes are cropped making it impossible to use the plugins as needed.
Symptoms
- Palettes do not show all options and appear cropped.
- This is the case whether they are stacked or on their own.
- All non-Esko plugins work perfectly fine.
Solution
This is a known issue with Illustrator CC 2020 connected to the UI with scaling set to the value we cannot achieve and wrong preference handling.
Workaround
- Open Illustrator
- For Windows: go to Edit > Preferences > User Interface
- For Mac: go to Illustrator > Preferences > User Interface
- Move the UI scaling slider right.
- Restart Illustrator.
- Follow steps 1 to 3 and then move UI scaling slider back to the left.
- Restart Illustrator.
- Now all Esko palettes are at 100%, i.e. slightly smaller than Illustrator, but no longer cut off.
| Article information | |
|---|---|
| Applies to | DeskPack 18.1.1 |
| Created |
|
| Last revised | |
| Author | SRAM |
| Case Number | CS01258811 |
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