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Upon attempting to play a WAV file in MediaBeacon's View components (previously widgets) or Asset View, users may receive the following error message: “Unsupported audio type or invalid file path."

This is due to Internet Explorer 9 (IE9 and above) being unable to play PCM-encoded WAV format files. Internet Explorer does not support PCM-encoded WAV audio. For reference, please refer to the following link, which contains a chart detailing “Browser Capability” with specific file types.


Convert WAV files to a format that is compatible with Internet Explorer or use a different browser (such as Google Chrome) to open it.

Article information
Applies to

MediaBeacon 7.x and newer



Last revised


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