KB78612776: Licensing - Why can't I use my Esko software when logging to a Windows computer via Remote Desktop Protocol (RDP)

Question

Why can't I use my Esko software when logging to a Windows computer via RDP (Remote Desktop Protocol)?

Answer

Esko software that uses local licenses is not designed to be used by multiple users via the RDP (Remote Desktop Protocol) service from Microsoft.

As such, local licenses cannot be checked when you are logged in via RDP. So it looks like there is no license for the software. The work-around is not to use RDP to login, and use the software on the console of the local computer where it is installed.

Named User Subscriptions

Named user subscriptions are using local licenses in the background, so the same restriction applies.

In case you are using network licenses, it is possible to use RDP for your products using network licenses only.

Article information
Applies to	Esko all software products using local licenses
Created	18-11-13
Last revised	15 Oct 2020
Author	BAV - ELDE

Contents