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Summary

After installing PackEdge on a new computer, unable to save files. The tools are greyed out.

Symptoms

File opens without any errors. When trying to save the file, these errors show in the message window.

X Cannot write scratch file.
X System Exception during save.

VDTL variable added gives further messages:


Cannot write scratchfile C:\Esko\bg_prog_packedge_v200\dat\dataresources_lwbrixusr.cfg\PACKEDGE_V200\009224\pdfout_scratch9224_104542

SYSTEM ERROR C0000005


Solution

  1. Create a folder to be used for temporary files. Example: C:\Temp.
  2. Open PackEdge.
  3. Go to Edit > Preferences.
  4. Set Folder Temporary Files:  <browse to the folder you selected to store temporary files>.
  5. Close PackEdge and relaunch.
Article information
Applies to

PackEdge 20

Created

 

Last revised
AuthorLMJ
Case Number01452595
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