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Summary

BackStage Viewer gives the following error: "Cannot open image \\servername\xxx\xxx.pdf", when trying to retrieve image settings. This error occurs when the Get file info from server fails.

Symptoms

BackStage Viewer gives the following error: "Cannot open image \\servername\xxx\xxx.pdf", when trying to retrieve image settings. The imagelist.log file shows the following messages:

UpdateServerSettings: error: call to get view assistants failed with error code -1

Warning: file info call failed! 367172 21b8: GetViewSettings 

Solution

Check if the BG_SERVER environment variable points to the BackStage/Automation Engine Server. If not, do Select Server.

  1. Go to Start > All Programs > Esko > Automation Engine (or Backstage) Select Server.
  2. Double-click Select Server and specify the hostname of the Automation Engine Server.
Article information
Applies to

Automation Engine 12.0

BackStage all versions

Created1-Jul-13
Last revised1-Jul-13
AuthorHG
CW Number 
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