To activate your Esko licenses, you need a product key or a product key file (HTML-file). Where can you find them?
A product key looks like this: ABCDEF-123456-GHIJKL-789012-MNOPQR (5 times 6 characters). Esko has many products that require multiple product keys, therefore, they are bundled in HTML files (product key files). A product key file looks like this:
If you want to start a trial
You don't need a product key to start a trial. During installation, you'll be asked to start your 30-day trial.
If you bought a license, requested an upgrade or requested an extension of a temporary license
We typically send your product key files via e-mail, to the requester or the contact person of the order (Please also check your Spam or Junk Mailbox). The product key files (HTML-files) are compressed to ZIP-files. To unzip them, you can use the standard tools that are freely available.
You don't need a product key or product key file if you have a subscription, instead you need to assign subscriptions to the respective Esko IDs via MySoftware.esko.com (if you don't have access, go to id.esko.com and make sure you have the 'License Admin'-role (or ask your Organization Owner to give you the License Admin role).
If you want to transfer your Esko software to a new computer
If you want to transfer your Esko software to a new computer, you need to deactivate your licenses on the original computer first. During deactivation, you will be asked to create a HTML-file with all your licenses (DeactivatedKeys.html). You'll need to use that file to activate the licenses on the new computer.
If you don't have the DeactivatedKeys.html, you can also download your licenses via MySoftware.esko.com.
If you weren't able to deactivate the licenses, please contact Esko Support to deactivate the licenses for you.