KB79694227: Licensing - Where do I find my product keys or product key files

Question

I want to start using my Esko software, but I first need a product key or a product key file to activate the licenses. Where do I find these?

Answer

A product key looks like this: ABCDEF-123456-GHIJKL-789012-MNOPQR (5 times 6 characters).

Esko has many products that require multiple product keys, therefore, they are bundled in HTML files (product key files). A product key file looks like this:

Your product keys or product key files are sent to you via e-mail by Esko Support or by your Esko Sales Operations Agent. They are typically saved in a zip-file. Please also check your Spam or Junk Mailbox, it might be that the e-mail ended up there.

If you have the right access, you can also download them from MySoftware.esko.com:

1. Go to MySoftware.esko.com.
2. Go to Licenses.
3. You can now see and download all your not activated product key files.

If you do not receive an e-mail with your product key files and you can't download them, please contact Esko Support.

What about trials?

You don't need a product key to start a trial.